Refund policy

14-day return policy

If you'd like to return your sculpture, you can send it back within 14 days of receipt of the item.

Returns must be in the same condition they were received in, in the same packaging and proof of purchase must be provided (i.e. receipt or order confirmation). Without these, you wont be eligible for return.

To begin your return, please contact us at charlie@charliekellysculpture.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For return questions email us at charlie@charliekellysculpture.com.

Damages and issues

Please inspect your artwork once received for any defects or damage and check it's the correct item. We will help investigate any issues and correct them.

Exceptions / non-returnable items
Some custom products are non-returnable, such as special orders, sale items or commissions. Please get in touch if you have questions or concerns about your item.

Exchanges
The fastest way to return an item with us is to return the artwork purchased and buy the one you want.

Refunds

We'll contact you when we've received your return and let you know the outcome of our inspection. If the return is approved, we'll make arrangements for your payment return. We aim to return your funds within 30 days.